Setting up webhooks for post-call analysis data

Last updated: May 15, 2025

To receive post-call summaries and analysis data via webhooks, you need to ensure you're listening for the correct event type. Here's how to set it up correctly:

Webhook Configuration

When setting up your webhook (such as in Make/Integromat), configure it to listen for the call_analysis event type. This event fires after the call has ended and the analysis is complete, containing:

  • Complete transcript

  • Dynamic LLM variables (e.g., extracted fields)

  • Post-call summary

Common mistake: Don't use the call_started event, as this fires at the beginning of the call before any analysis data is available.

Additional Information

For detailed implementation instructions and payload examples, visit our webhook documentation.

Getting Help

If you need additional assistance with webhook implementation, you can: